AURA
Lotti Pearl Studs
Pickup currently unavailable at Sylvia Park Shopping Mall
Product information
Once payment has been received, your order will be dispatched within 3 working days. (Please allow extra processing days during sales and holiday seasons)
We carefully inspect each piece to make sure it is in perfect condition before shipping. Please inform us within 3 days upon receiving the order if your jewellery is damaged due to delivery handling or faulty.
NEW ZEALAND
New Zealand Post usually delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.
Standard Shipping Within New Zealand - $6 NZD (2-3 Working days from dispatch)
Purchase over $90 NZD or more - Free Shipping
AUSTRALIA
Standard Shipping Within Tracking - $33 NZD (3-5 Working days from dispatch)
Purchase over $300 NZD or more - Free Shipping
REST OF THE WORLD
Worldwide Standard Shipping - $65 NZD (7-35 Working days from dispatch)
Purchase over $500 NZD or more - Free Shipping
PLEASE NOTE:
- We do not take responsibility for any delay, late delivery or failure to deliver.
- There may be a delay of up to 2-5 business days during peak periods.
- If purchased over the weekends or public holidays, it will be processed on the first day of the working day (It may take up to 48 hours)
- Regarding the estimated delivery, we cannot guarantee your item will arrive in this timeframe.
- We are not able to deliver to Post Office boxes or private boxes.
- Rural delivery may result in an extra 2 working days of transit time from the standard time frame.
- We do not take responsibility for any extra charges, duties or taxes incurred at the receiver's end.
Please contact our team for any other questions.
CLICK & COLLECT
We offer a free Click and Collect service for online orders. Select ‘Click and Collect’ at the checkout when confirming your order online and we will arrange for it to be ready for you to collect in-store the following business day. You will receive an email confirmation when your order is ready to collect.
Click and Collect orders will hold in-store for 30 days. If your order is not collected within this timeframe, it will be cancelled and refunded via your original payment method. Orders may be returned or exchanged within 14 days.
Our jewellery is made out of gold or silver plated on high-quality brass. Jewellery can experience damage/discolouration over time due to moisture, chemicals, chemical residue, and air exposure.
HOW TO CLEAN
Gently wipe your jewellery with a non-abrasive cotton or microfiber cloth.
WHAT TO AVOID
-
We recommend keeping your jewellery away from water, sweat, perfume and cosmetics.
-
Store your jewellery in a cool and dry spot.
-
Remove your jewellery when showering, swimming, hand-washing and avoid activities that cause contact with moisture.
-
Avoid contact with other jewellery or hard surfaces including rubbing and scratching to prevent the plating from peeling off.
PLEASE NOTE:
-
We do not take responsibility for gold or silver plating tears and discolouration.
-
If you purchase the item within 14 days with the faulty, please contact us immediately.
FOR HYGIENE REASONS, EARRINGS CANNOT BE EXCHANGED OR REFUNDED.
Most AURA jewellery is costume jewellery which has been plated with gold or silver. We recommend avoiding contact with any form of liquid to slow the tarnishing process.
F.A.Q.
How To Return My Items?
If you decide to return or exchange the item, it should be returned within 14 days of purchase with the original receipt - Items received outside of this period will not be accepted. Return shipping costs are to be covered. Earrings are non-refundable or exchangeable for hygienic reasons unless faulty.
For more information please read the 'RETURNS + EXCHANGES' policy.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
What are your shipping details?
We will process and dispatch your order within 24 hours. For more information please read our 'DELIVERY + SHIPPING' policy.
How should I take care of my jewellery?
Gently wipe your jewellery with a non-abrasive cotton or microfiber cloth.
