SHIPPING & DELIVERY

 

Once payment has been received, your order will be dispatched within 3 working days. (Please allow extra processing days during sales and holiday seasons)

We carefully inspect each piece to make sure it is in perfect condition before shipping. Please inform us within 3 days upon receiving the order if your jewellery is damaged due to delivery handling or faulty.

 


NEW ZEALAND

 

 

New Zealand Post usually delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.

Standard Shipping Within New Zealand - $6 NZD (2-3 Working days from dispatch)
Purchase over $100 NZD or more - Free Shipping

 

 

AUSTRALIA 


Standard Shipping Within Tracking - $33 NZD (3-5 Working days from dispatch)
Purchase over $300 NZD or more - Free Shipping

 

 

REST OF THE WORLD


Worldwide Standard Shipping - $65 NZD (7-35 Working days from dispatch)
Purchase over $500 NZD or more - Free Shipping

 

 

PLEASE NOTE:

 

  • We do not take responsibility for any delay, late delivery or failure to deliver.
  • There may be a delay of up to 2-5 business days during peak periods.
  • If purchased over the weekends or public holidays, it will be processed on the first day of the working day (It may take up to 48 hours)
  • Regarding the estimated delivery, we cannot guarantee your item will arrive in this timeframe.
  • We are not able to deliver to Post Office boxes or private boxes.
  • Rural delivery may result in an extra 2 working days of transit time from the standard time frame.
  • We do not take responsibility for any extra charges, duties or taxes incurred at the receiver's end.


Please contact our team for any other questions.

 

 

CLICK & COLLECT

 

We offer a free Click and Collect service for online orders. Select ‘Click and Collect’ at the checkout when confirming your order online and we will arrange for it to be ready for you to collect in-store the following business day. You will receive an email confirmation when your order is ready to collect.

Click and Collect orders will hold in-store for 30 days. If your order is not collected within this timeframe, it will be cancelled and refunded via your original payment method. Orders may be returned or exchanged within 14 days.