GENERAL SHIPPING INFORMATION
We will process and dispatch your order within 24 hours.
NEW ZEALAND
Standard Shipping Within New Zealand - $6 NZD (2-3 Working days from dispatch)
Purchase over $90 NZD or more - Free Shipping
AUSTRALIA
Standard Shipping Within Tracking - $33 NZD (3-5 Working days from dispatch)
Purchase over $250 NZD or more - Free Shipping
REST OF THE WORLD
Worldwide Standard Shipping - $65 NZD (7-35 Working days from dispatch)
Purchase over $500 NZD or more - Free Shipping
PLEASE NOTE:
- We do not take responsibility for any delay, late delivery or failure to deliver.
- There may be a delay of up to 2-5 business days during peak periods.
- If purchased over the weekends or public holidays, it will be processed on the first day of the working day (It may take up to 48 hours)
- Regarding the estimated delivery, we cannot guarantee your item will arrive in this timeframe.
- We are not able to deliver to Post Office boxes or private boxes.
- Rural delivery may result in an extra 2 working days of transit time from the standard time frame.
- We do not take responsibility for any extra charges, duties or taxes incurred at the receiver's end.
Please contact our team for any other questions.
CLICK & COLLECT
We offer a free Click and Collect service for online orders. Select ‘Click and Collect’ at the checkout when confirming your order online and we will arrange for it to be ready for you to collect in-store the following business day. You will receive an email confirmation when your order is ready to collect.
Click and Collect orders will hold in-store for 30 days. If your order is not collected within this timeframe, it will be cancelled and refunded via your original payment method. Orders may be returned or exchanged within 14 days.